Refund Policy

1. Introduction

This Refund Policy describes the conditions and procedure for refunding funds for services. By using our services, you agree to the terms of this policy.

2. Refund Conditions

We strive to ensure the high quality of the services provided. You have the right to request a refund in the following cases:

• Technical Issues: If you did not receive access to the purchased queries due to technical failures on our side, and the requests were not credited through contacting support.
• Erroneous Payment: If you were charged an incorrect amount or a double payment occurred.

3. Refund Request Procedure

• Contact Support: Send a request to our support email at [email protected] within 3 days from the date of purchase.
• Provide Details: Include the email address to which the account is registered, purchase date, and a detailed description of the issue in your request.
• Await Response: We will review your request within 5 business days and contact you for further actions.

4. Exceptions

Refunds are not provided in the following cases:

• Change of Mind: If you simply decided not to use our services.
• Violation of Terms of Service: If you violated our Terms of Service or misused the product.
• Late Requests: If the refund request was submitted after the 3-day period.

5. Contact Us

If you have questions or need additional information, please contact us:

Email: [email protected]